pk339 Privacy Policy

1. Who We Are

This Privacy Policy applies to the pk339 online betting and casino platform, available at pk339.app ("pk339", "we", "us", "our"). pk339 is the data controller responsible for your personal information collected and processed through this platform.

This Privacy Policy should be read in conjunction with the pk339 Terms & Conditions. By creating and using a pk339 account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Personal Data We Collect

pk339 collects personal data from you through several means, including directly when you register an account and use the platform, and automatically through technical systems when you browse pk339.app. The categories of data we collect include:

Category	Examples	Source
Identity Data	Full legal name, date of birth, CNIC/passport number	Provided by you at registration or verification
Contact Data	Mobile number (e.g. 03XX-XXXXXXX), email address, residential address	Provided by you at registration
Financial Data	JazzCash wallet reference, Easypaisa number, bank account name, transaction amounts in PKR	Provided by you during deposit/withdrawal; processed via payment providers
Account & Activity Data	Betting history, game sessions, casino rounds, bonus usage, login timestamps	Generated automatically through platform use
Technical Data	IP address, device type, browser, operating system, session identifiers	Collected automatically via server logs and cookies
Communications Data	Support ticket content, chat transcripts, email correspondence	Provided by you when contacting pk339 support
Responsible Gaming Data	Deposit limits set, self-exclusion requests, session time settings	Provided by you through account settings; generated by platform

pk339 does not collect sensitive personal data (such as racial or ethnic origin, religious beliefs or health data) as a matter of ordinary course, except where required by applicable law for responsible gaming or legal compliance purposes.

3. How We Use Your Personal Data

pk339 processes your personal data for the following purposes:

3.1 Account Management

To create and maintain your pk339 account, verify your identity (including age verification to enforce the 18+ requirement), authenticate your login sessions and manage your account preferences and security settings.

3.2 Service Delivery

To process your bets across the sportsbook (cricket, PSL, UFC and other markets), enable your casino and slot game sessions, credit winnings to your PKR balance, process JazzCash and Easypaisa deposits and withdrawals, and deliver all platform features you access through your pk339 login.

3.3 Regulatory Compliance & Fraud Prevention

To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, identity verification and financial transaction monitoring. pk339 analyses account activity patterns to detect and prevent fraud, duplicate account abuse, and other prohibited conduct described in the Terms & Conditions.

3.4 Responsible Gaming

To administer responsible gaming tools including deposit limits, loss limits, session reminders and self-exclusion. Responsible gaming data is used solely for the purpose of player protection and is not used for marketing profiling or shared with third parties outside the scope described in Section 6.

3.5 Customer Support

To respond to support requests, investigate complaints, resolve disputes relating to bet settlement or payment transactions, and communicate account-related information to you.

3.6 Platform Improvement

To analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, optimise the mobile experience for Pakistani users, and develop new features. Individual user data is not used for this purpose in identifiable form.

3.7 Marketing Communications

Where you have opted in, to send you information about pk339 promotions, bonuses and offers. You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing does not affect the receipt of service and account communications that are necessary for platform use.

4. Legal Basis for Processing

pk339 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the pk339 platform services to you in accordance with the Terms & Conditions, including account management, bet processing and payment handling.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification, AML obligations and financial record-keeping requirements.
• Legitimate interests: Processing necessary for pk339's legitimate business interests, including fraud prevention, platform security and responsible gaming programme administration, where those interests are not overridden by your rights.
• Consent: Where you have provided explicit consent, such as for optional marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Payment Data & PKR Transactions

All financial transactions on pk339 are processed in Pakistani Rupees (PKR). pk339 works with trusted payment service providers to process JazzCash and Easypaisa mobile wallet transactions and bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah.

When you make a deposit or withdrawal, your payment credentials are processed directly by the relevant payment provider. pk339 does not store your full JazzCash PIN, Easypaisa MPIN or complete bank account credentials on its servers. pk339 retains only the transaction reference, amount, timestamp, and masked payment method identifier (e.g. last four digits of a bank account) necessary for record-keeping and dispute resolution.

6. Sharing Your Personal Data

pk339 does not sell, rent or trade your personal data to third parties for their marketing purposes. Your data may be shared in the following limited circumstances:

• Payment providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank and Bank Alfalah receive the personal and transaction data necessary to process your deposit and withdrawal requests. Each provider's own privacy policy governs their processing of your data.
• Identity verification services: Third-party KYC (Know Your Customer) providers may receive identity documents and personal data for the purpose of verifying your identity and age as required for compliance.
• Technology and platform providers: Service providers that support platform infrastructure, security, analytics and customer support systems may process personal data on pk339's behalf. These providers are bound by data processing agreements obligating them to process your data only under pk339's instructions.
• Legal and regulatory authorities: pk339 may disclose personal data to law enforcement agencies, regulatory bodies or courts where required to do so by applicable law, court order or to protect the legal rights of pk339 or third parties.
• Business transfers: In the event of a merger, acquisition or sale of pk339 or substantially all of its assets, your personal data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

7. Data Retention

pk339 retains your personal data for as long as your account remains active and for a defined period thereafter to comply with legal obligations, resolve disputes and enforce agreements. The general retention principles are:

• Account and identity data is retained for the duration of your account plus a minimum of five years following account closure, in accordance with standard financial record-keeping requirements.
• Financial transaction records are retained for a minimum of five years from the date of the transaction.
• Responsible gaming records, including self-exclusion history, are retained for a minimum of five years to prevent circumvention of exclusion measures.
• Marketing preference data is deleted or anonymised within a reasonable period following withdrawal of consent or account closure.
• Technical log data is typically retained for 12 months from collection, subject to overriding legal requirements.

Where data is no longer required for any lawful purpose, pk339 will securely delete or anonymise it.

8. Cookies & Tracking Technologies

pk339.app uses cookies and similar tracking technologies to ensure the platform functions correctly and to gather aggregated usage analytics. The types of cookies used include:

• Strictly necessary cookies: Required for core platform functionality, including session management, authentication, and maintaining your logged-in state through your pk339 account. These cannot be disabled without preventing core features from working.
• Performance cookies: Collect anonymised data about how users navigate pk339.app — which pages are visited most, how long sessions last, and where errors occur — to improve platform performance. No personally identifiable information is captured.
• Functional cookies: Remember your preferences such as language settings and display preferences to provide a more personalised experience on return visits.

You can manage cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using pk339 core services. Please note that clearing cookies will log you out of your current pk339 session.

9. Security of Your Personal Data

pk339 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and pk339.app
• Encrypted storage of account credentials — passwords are hashed and salted and are not stored in recoverable form
• Two-factor authentication (2FA) available to all account holders
• Access controls limiting personal data access to authorised pk339 staff on a need-to-know basis
• Regular security assessments and monitoring of platform systems

No system is completely immune to security risks. In the event of a data breach that poses a risk to your rights, pk339 will notify affected users and relevant authorities in accordance with applicable legal requirements.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data pk339 holds about you:

• Right of access: You may request a copy of the personal data pk339 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. Basic account information such as email address and mobile number can be updated through your account settings.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Note that this right may be limited where pk339 is required to retain data for legal or regulatory compliance purposes.
• Right to restriction: You may request that pk339 restricts the processing of your personal data in certain circumstances.
• Right to object: You may object to processing of your personal data where pk339 relies on legitimate interests as the legal basis, or where data is being used for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a request to [email protected] including your registered mobile number and a description of your request. pk339 will respond within a reasonable timeframe, typically within 30 days of receiving a valid request.

11. Children & Minors

The pk339 platform is strictly for adults aged 18 years and over. pk339 does not knowingly collect personal data from any person under the age of 18. If pk339 becomes aware that an account has been created by or is being used by a minor, that account will be immediately closed, any balance will be handled in accordance with applicable law, and any personal data collected will be deleted promptly.

If you believe that a minor has created a pk339 account, please contact us immediately at [email protected].

12. Third-Party Links

The pk339 platform does not contain links to external third-party websites as a matter of ordinary practice. Where any reference to an external service exists — for example, through payment provider processing pages accessed during deposit or withdrawal flows — pk339 is not responsible for the privacy practices of those external services. You are encouraged to review the privacy policies of any third-party platforms you interact with in connection with pk339 services.

13. Changes to This Privacy Policy

pk339 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform features. Where changes are material, pk339 will notify registered users via the contact details held on their account prior to the changes taking effect. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

Continued use of the pk339 platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree with the revised policy, you should close your pk339 account.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how pk339 handles your personal information, please contact the pk339 data team: